Technical service
Free technology consulting;
Free equipment selection plan;
Regularly invite customers to visit Koyoe factory, inspect products design, production process and quality management mechanism;
Arrange professional technical personnel to provide customers with relevant product training, such as product quality management process presentation, product installation and use method explanation, system design plan sharing, common fault analysis and solutions, etc;
During the process of product manufacturing, invite the technical personnel of the customer to our company to check the inspection process in the product manufacturing, and provide the customer with the product inspection standards and inspection results.
 
After-sales service
Respond within 1 hour and provide solutions within 24 hours;
Provide product maintenance and troubleshooting training services;
Provide technical guidance for remote equipment re inspection, installation and use;
Establish permanent files for users, including user information, product information, product traceability records, etc;
Regularly implement the return visit system to users to solve the problems in the process of product use.
PRODUCT CENTER

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Address: No. 40, Wangwu Road, Wuzhong District, Suzhou, Jiangsu Province, China
Postcode: 215000
Telephone: 0512-65139208
Email: sales@koyoe.com (Overseas)
sales_cn@koyoe.com(China)

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